Frequently Asked Questions

No, we do not sell cabinet doors separately.

Due to our warehouse-direct pricing, we rarely have additional promotions.

No, we do not sell cabinet hardware.

Yes, we provide virtual consultations via Zoom or phone.

Yes, samples are available at our Portsmouth, NH showroom. Sample doors can be purchased for $35 and are fully refundable upon return.

Yes, we offer vanities that are similar to kitchen cabinets but typically 21″ deep compared to the 24″ depth of kitchen cabinets.

Yes, we use industry-standard encryption to protect your payment information.

We accept major credit cards (including AMEX), checks, ACH (bank drafts), and cash.

We do not sell countertops directly but have excellent referrals for granite and quartz countertops. Ask your salesperson for a connection and our discount.

We do not offer installation services but can recommend trusted contractors throughout New England.

We carry cabinets from these manufacturers:

• In-House Line
• US Cabinet Depot
• Waypoint Living Spaces
• WF Cabinetry
• Fabuwood
• Yorktowne Cabinetry

Delivery times depend on the cabinet selection. Most deliveries take 2-4 weeks, but our in-house line can be delivered in as little as 9 days.

New Hampshire is sales tax-free. For deliveries out of state, we are not required to collect sales tax because we only operate in NH. Larger stores with multiple locations may have different tax requirements.

Orders must be paid in full at the time of placement.

We do not manufacture custom cabinets, but we can customize cabinets with options like reduced or increased depth and width.

Appointments are not required, but they are recommended. Our designers are often out of the office for consultations. Walk-ins are welcome, and about half the time, someone will be available to assist you right away.

Visit universalfactorydirect.com/book to schedule your design consultation.

You can schedule your free kitchen design and quote at universalfactorydirect.com/book or fill out the form here.

Yes, we deliver throughout New England, including NJ, NY, VT, ME, NH, MA, RI, and CT.

Our showroom is located at 145 Heritage Ave in Portsmouth, NH 03801. We also franchise in West Palm Beach, FL.