Our Story

Universal Factory Direct, LLC was estabilished in 1998 in beautiful Portsmouth NH.

  • We are a family owned business and have stayed that way since 1998.
  • We don’t work out of fancy retail spaces, and we don’t have 10 salespeople on the floor.
  • We don’t spend a lot of money on TV and radio advertising that drive the cost of the product through the roof.
  • We keep it simple with a 25,000 sq. ft. building,  4 kitchen designers and 3 delivery guys.

One of the attractive features at Universal is the availability of our inventory.

When you order your products, we have it in stock!

Most retailers are 10% inventory and 90% showroom, but we are 10% showroom and 90% inventory!

We keep over $500,000 worth of inventory on hand so when you show up to Universal; if you’re ready to purchase we’re ready to deliver!

Buying by the truckload and keeping our warehouse full means HUGE savings to you sometimes up to 50-70% less than the other guy.

We’ve  been told a thousand times ” we didn’t know what to expect when we came here but we have to admit we’re pleasantly surprised by the quality and price of your products!”

People often tell me I’m the best kept secret on the seacoast and I respond “we’re not trying to be” the fact that we deliver 90% of what we sell makes it an easy decision to drive a hour or 2 or 3 to save thousands of dollars!

And you don’t have to rent a U haul or borrow someone’s truck.

All of our products come with a full warranty, you’ll never feel like you’re stuck, we will work with you until we get it right.

Hot tubs & kitchen cabinets... thats what we do.

We hope to earn business from your friends and family . 42% of our business comes from repeat customers & referrals and that’s how you can pay us back from the great savings and delivery service we offer.

At Universal , yu won’t pay $15,ooo for a hot tub either; our 5 person loaded with jets and a cover is only $5,900!

Customers come in all the time with kitchen cabinet quotes of $15,ooo dollars and they can get it from us for $7,200. If your kitchen is smaller or larger it doesn’t matter to us, you will enjoy huge savings on top quality regardless of size.

Well that’s our story in a nutshell, we started out of 3 storage lockers back in 1998, my office was the front seat of my truck and today we all have our own offices and a 25,000 sq. ft building that we own.

We have delivered as far south as Maryland and as far north as the Canadian border.

We don’t let little things like distance and logistics stand in our way of making someone happy with a new hot tub or a set of kitchen cabinets.

So if you’re coming from a distance; make a day of it and stay for lunch or dinner in Portsmouth or maybe take advantage of the nice shopping we have!

Don’t forget the fact that there is NO SALES TAX IN NH !

With over 20,000 happy customers to date, we hope you decide to visit Universal soon so we can add you to our list of satisfied customers!

Warehouse & Delivery Manager

Mark Slover
603-969-2646 (Call or Text)

Our Hours

We are open 6 days a week and Sundays By Appointment Only. For the best service for a free kitchen design and quote you can schedule an appointment with one of our designers here "Schedule a Free Design & Quote". Our designers have design appointments each day so its best to have an appointment to make sure someone is available to help you. If you want to just stop in Mon - Fri 10-4 and Sat 10-1pm are our open hours.

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